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Return to shopWelcome to www.nylolock.com! We are committed to providing customers with quality products and services. If you are not satisfied with the industrial grade nylon cable ties you purchased, please read the return policy below to help you understand our return procedures and related conditions.
- Return Conditions
We accept returns in the following cases:
Product Defects: If the product you received has a manufacturing defect or is damaged, please contact us after receiving the goods.
Wrong Items: If the item you received does not match the item you ordered, please notify us in time.
Unused Items: Returned products must be in new, unused condition, with original packaging intact, and all labels and accessories complete.
The following situations are not eligible for return:
Products specially customized according to customer requirements.
Products that have been used or damaged due to personal reasons.
- Return Application
To apply for a return, please follow the steps below:
Contact Customer Service: Please contact us as soon as possible after receiving the product by email or online customer service, providing the order number and a detailed description of the relevant problem.
Obtaining a Return Authorization: Our customer service team will review your request and provide you with a return authorization and return address information once we have confirmed that you are eligible for a return.
- Return Shipping Costs
For returns due to a defective product or the wrong item, we will cover the return shipping costs and provide you with a prepaid return label for use.
If the return is for personal reasons, you will be responsible for the return shipping costs. - Refund Policy
Once we receive your returned item and confirm that it is eligible for return, we will process a refund within 5 business days. The refund amount will be returned to your original payment account, and the specific time to be credited to your account will depend on the processing speed of your bank or payment service provider.
Please note that the refund does not include the shipping costs paid for the original order, unless the return is due to our error. - Return Address
Once you have obtained a return authorization, please ship the item back to the address below (the specific address will be provided upon return authorization).
We appreciate your support of www.nylolock.com and look forward to providing you with a pleasant shopping experience!
